For orders $0 - $69.99, delivery is $9.95. For orders $70 and over, delivery is FREE.
Express Post delivery is available for orders up to 2kg for a flat fee of $18.50.
Orders are processed and dispatched each week day (excluding public holidays). Orders received before 10am Monday - Friday will be dispatched that day, orders received at any other time may not be processed until the next dispatch day. Orders with an Express Post delivery option and received before 10am will be posted that day.
We will send you an order confirmation once we receive your order. You will receive a separate email once your order has been shipped with tracking details.
We use Australia Post for deliveries. As a guide, Australia Post provides the following estimates...
| Your Location | Est. delivery time | |
| Sydney, Brisbane, Melbourne or Canberra | 1 - 3 business days | |
| Adelaide, Hobart, Perth, Darwin | 4 - 8 business days | |
| Regional QLD, NSW, VIC | 3 - 10 business days | |
| Regional WA, SA, TAS, NT | 4 - 14 business days |
Signatures are not required. Orders are usually left if there is somewhere safe to do so, otherwise your package will be taken back to the nearest post office.
Get updates on your delivery status by downloading the Auspost app for iOs and Android.
We ship throughout Australia from our Australian website and our European distributor ships to countries throughout Europe. We are expanding internationally all the time so please email sales@bondichai.com.au to see if we are yet delivering in your country.
The visit our European distributor's website, click here.
If for any reason you are unhappy with your purchase of Bondi Chai Latte we will replace it or refund the purchase price.
Please ensure that you contact us within 30 days of receipt of our product by calling 1300 764 299 or email shop@bondichai.com.au and we will make arrangements for your preferred option of replacement or a full refund. We will process any refunds in your original payment method as quickly as possible.
We may ask you to return your purchase to PO Box 362, Salamander Bay, NSW, 2317, together with a receipt or proof of purchase.
If you haven’t received a requested refund within a satisfactory time please email shop@bondichai.com.au.
If we ask you to return your purchase, you may need to pay the return shipping costs.
Please note, the time taken for any replacement product to reach you will vary depending on where you live.
If you are shipping an item over $75 in value, we recommend that you use a trackable shipping service and/or buy shipping insurance.